Frequently Asked Questions

Zero KYC — and that is an architectural fact, not a marketing claim. We collect no identity documents, selfies, proof of address, or anything that identifies you as a legal person. Cryptoz Finance is a no KYC XMR swap platform at the infrastructure level. The verification screen does not exist because verification was never built into the system.

We do not screen your wallet addresses against commercial AML blacklists before processing your XMR swap. Many platforms that market themselves as "no KYC" still run silent Chainalysis or Elliptic checks and reject transactions without explanation. We operate differently: swaps are evaluated on technical order parameters only — your confirmed deposit amount, the currency pair, and the format of your Monero destination address. The on-chain history of your wallet plays no role in whether or how your swap executes.

We support 50+ cryptocurrencies across all major networks. Monero (XMR), Bitcoin (BTC), Ethereum (ETH), Solana (SOL), TRON (TRX), BNB, Dogecoin, Cardano (ADA), Litecoin (LTC), XRP, Zcash (ZEC), Dash, and many more. USDT is available on every major chain: TRC20, ERC20, BEP20, Solana, Arbitrum, Polygon, and TON. The full live pair list is on the exchange page.

Minimum swap value is $100 USD equivalent. Maximum is $282,100 USD equivalent. The exact figures in your selected cryptocurrency are displayed in the exchange widget before you submit anything — no surprises after the fact.

1. Select the coin you're sending and the coin you want to receive. 2. Enter your destination wallet address — the only data we ever collect from you. 3. You receive a unique one-time deposit address generated specifically for your order. 4. Send funds to that address from any wallet or exchange. 5. The moment your deposit confirms on-chain, the engine executes the XMR swap automatically at the locked rate and sends Monero directly to your wallet. No identity check at any step. No email confirmation required. No human approval queue.

Most XMR swaps complete within 2–15 minutes from the moment your deposit confirms on-chain. USDT-TRC20 → XMR and Solana-based pairs are consistently the fastest, typically settling under 5 minutes. ETH → XMR swaps require standard Ethereum confirmations, usually 5–15 minutes. BTC → XMR swaps require 1–3 Bitcoin block confirmations and may take 10–30 minutes depending on network congestion.

When you create an order, the exchange rate is locked for 30 minutes. Your deposit must confirm on-chain within this window to receive the quoted output amount. If the window expires before your deposit confirms, create a new order — your original deposit address remains active and any funds already sent will be processed manually on a best-efforts basis. Contact support with your Order ID if this occurs.

If the amount sent falls below the minimum threshold, the swap may not process automatically. Contact support immediately at [email protected] with your Order ID and deposit transaction hash (TXID). We review and resolve these on a case-by-case basis as quickly as possible.

Sending a different coin to a deposit address — for example, sending BTC to an ETH deposit address — requires immediate manual intervention. Contact support with your transaction hash (TXID) and Order ID as soon as you realize the error. Wrong-coin deposits cannot be recovered automatically and are handled case by case. Always verify the coin and network before you broadcast any transaction — once confirmed on-chain it cannot be reversed.

Only what is technically required to complete your order: the deposit address assigned to your session, your destination wallet address, the currency pair, the amount, and the order timestamp. This data exists in your active browser session and carries no personal identity link. We use no tracking cookies, no behavioral analytics, and no persistent user database of any kind. Full details are in our Privacy Policy.

Yes — BTC → XMR, ETH → XMR, and USDT → XMR are the highest-volume routes on the platform. All are processed with the exact same zero-KYC, zero-AML-screening engine as every other pair. Monero is supported as both a send and receive currency across all 50+ swap combinations on Cryptoz Finance.

Yes — and we actively encourage it. We place zero restrictions on Tor or VPN users. The platform is fully accessible over both. If protecting your connection metadata alongside your transaction privacy matters to you, Tor or a VPN is the sensible choice when accessing Cryptoz Finance.

No. Cryptoz Finance is non-custodial. We never maintain a balance on your behalf. Your deposit passes through the swap engine and converted funds are dispatched immediately to your destination wallet. There is no internal account for funds to accumulate in — which means there is nothing to freeze, seize, or lock at any point in the process.

In the vast majority of jurisdictions, exchanging one cryptocurrency for another — including Monero — is entirely legal. Using a platform that does not collect your identity documents does not change the legal nature of that activity. Privacy is not a crime. You remain solely responsible for understanding and fulfilling tax and regulatory obligations applicable to cryptocurrency in your own jurisdiction. Our Terms of Use outline user responsibilities in full.

First, verify your deposit is fully confirmed on-chain — not just broadcast. Use a block explorer: Etherscan for ETH and ERC20, Blockchair for BTC, Tronscan for TRC20, Solscan for Solana. Broadcast and confirmed are not the same state. If it is confirmed and more than 30 minutes have passed, email [email protected] with your Order ID and deposit TXID. We respond within 24 hours.

A downloadable document generated at order creation that records your Order ID, currency pair, amounts, deposit address, and destination wallet. It provides proof that a swap was initiated through our service. It contains no personal identity information — consistent with how the entire platform operates.

Email [email protected]. Include your Order ID (format: ORD-XXXXXXXX), deposit transaction hash (TXID), currency pair, amount sent, and destination wallet address. We typically respond within 24 hours. For urgent issues involving a stuck large transaction, add URGENT to the subject line. See our Contacts page for full detail.