Contact Support
Issue with an XMR swap? Transaction delayed or stuck? General question about our no KYC no AML Monero exchange service? We are real people and we respond within 24 hours. No identity required to contact us — just your Order ID and the details of your situation.
Email Support
The direct line for XMR swap issues, stuck Monero, BTC, ETH, or USDT transactions, incorrect deposits, wrong network sends, or any question about your anonymous swap order.
[email protected]Include Your Order Details
When writing about a specific swap, always include your Order ID (format: ORD-XXXXXXXX) and your deposit transaction hash (TXID). These two items let us locate and resolve your issue without unnecessary back-and-forth.
Check the FAQ first →Response Within 24 Hours
We typically respond within 24 hours. For urgent matters involving a large transaction or a swap stuck mid-process, add URGENT to your subject line and we prioritize accordingly.
Before You Email Us About Your XMR Swap
The majority of delayed XMR swaps resolve automatically once the blockchain catches up. Before reaching out, please check the following:
- Confirm your deposit is fully confirmed on-chain — not just broadcast. Use the appropriate block explorer: Etherscan for ETH and ERC20 tokens, Blockchair for BTC, Tronscan for TRC20, Solscan for Solana, BscScan for BEP20. A broadcast transaction and a confirmed transaction are two different states.
- Verify you sent to the correct deposit address shown on your order page, and that both the coin and the network match what was specified when you created the order.
- Check whether your order's 30-minute rate lock was still active when your deposit confirmed. If the window had already expired, contact us — we process it manually.
- Review our FAQ page — answers to the most common questions about our XMR swap no KYC service, timing, network selection, limits, and error scenarios are all covered there.
What to Include in Your Support Email
- Your Order ID (visible on your order page — format: ORD-XXXXXXXX)
- Transaction hash (TXID) of your deposit
- The currency pair involved (for example: ETH → XMR, USDT-TRC20 → BTC)
- The amount you sent
- Your destination wallet address
- The date and approximate time of your deposit
- Any error messages or unusual behavior you observed
The more context you provide upfront, the faster we can resolve the issue. Missing details mean more back-and-forth messages — and a slower outcome for you.
Business and Partnership Inquiries
For API access requests, white-label integration discussions, affiliate partnerships, or other business development conversations, email [email protected] with the subject line "Business Inquiry". We review all requests and respond within 48 hours.